Account Deletion Request

• Email grievance@credlyf.com with the subject “CredLyf Pro Account Deletion Request”, from your registered email, including your name, registered mobile number and partner code.
• We will verify your identity (we may call or send an OTP to your registered mobile).
• We will confirm completion by email, generally within 30 days of verification.

• Your login access to CredLyf Pro is deactivated.
• Your partner profile, contact details, KYC documents and bank details are deleted or anonymised.
• Draft leads and documents not yet shared with any financial institution are deleted.

Some records are kept only for as long as Indian law requires (for example tax, accounting, anti-fraud and regulatory record-keeping), then deleted:

• Commission, payout, invoice and tax records.
• Audit and activity logs needed for security and fraud investigation.
• Leads and applications already shared with banks/NBFCs, and records needed for open disputes or complaints.

See our Privacy Policy for details.

Deletion is processed manually by our team, not automatically. We aim to complete verified requests within 30 days and will confirm by email. For questions, email grievance@credlyf.com or support@credlyf.com.